At Level Change Performance Coaching Ltd (“we,” “us”), we are committed to protecting your privacy.

1. Information We Collect
We may collect:

• Name
• Email address
• Phone number (where provided)
• The content of any enquiry or message you send us
• Account login data (username and encrypted password) for Client Portal access
• Course and programme activity data (e.g. modules accessed, progress within a programme)
• IP address and basic technical data related to your use of the Client Portal
  

2. Payment Information
Payments are currently arranged via direct bank transfer; we do not collect or store card details on this Website. Should online card payment be introduced in future, this section will be updated to confirm the PCI-compliant payment gateway used, and to state that card details are never stored or shared by us directly.

3. Data Protection
We take reasonable steps to protect your data, including appropriate technical and organisational measures for both this Website and the Client Portal. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information shared online.

4. Use of Information
We use the information we collect to:

• Respond to enquiries and provide our Services
• Provide and maintain access to your Client Portal account and programme materials
• Track your progress within enrolled courses and programmes
• Send confirmations and updates related to bookings or programmes
• Improve website and portal functionality
• Send marketing communications, where you have consented to receive them

5. Cookies Policy
This Website and Client Portal use cookies to maintain your login session and support core functionality.
Where non-essential cookies are used, this Website will request your consent via a cookie banner before those cookies are set — you can accept, reject, or manage your preferences at any time. You may also disable cookies in your browser settings, though this will affect your ability to remain logged into the Client Portal.

6. Third-Party Links
This Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies directly.

7. Hosting & Data Location
This Website and Client Portal are hosted by Hostinger. 

8. Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data — including your Client Portal account and associated activity data — and to withdraw consent to marketing communications at any time. To exercise these rights, contact hello@level-change.com.

9. Policy Updates
This Privacy Policy may be updated from time to time. Updates take effect from the date they are posted on this Website.

Contact
Level Change Performance Coaching Ltd, GU8 5NJ, United Kingdom. Company number 15662314.